Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Clearpay (buy now, pay later). All payments are processed securely through Shopify Payments.
Can I use a discount code?
Yes! Enter your discount code at checkout in the "Discount code" field. Only one code can be used per order. Check our Latest Offers page for current deals.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched we can't change it, but you have 14 days from delivery to cancel for any reason — and we extend that to 30 days as a goodwill gesture. See our Refund & Returns Policy for details.
Delivery
How much does delivery cost?
UK: £3.97 flat rate per order, no matter how many puzzles you buy. Orders are dispatched within 1-2 working days via Royal Mail.
International: We ship worldwide! Rates vary by destination and weight. See our shipping prices page for full details. Exact rates are calculated at checkout.
Multiple items ship together in one package where possible.
How long does delivery take?
UK: Usually 2-5 working days after dispatch (Royal Mail 2nd Class). Orders are dispatched within 1-2 working days.
Europe: 5-10 working days.
USA, Canada, Australia: 7-14 working days.
Rest of World: 10-21 working days.
These are estimates — delivery times may vary during busy periods.
Do you provide tracking?
UK orders are sent via Royal Mail and may include tracking depending on the service used. You'll receive a dispatch confirmation email with any available tracking information.
Returns & Issues
What is your returns policy?
You have 14 days from delivery to cancel an order for any reason, and we extend that to 30 days as a goodwill gesture. Items must be unused and in their original condition. To arrange a return, please contact us with your order number.
Return postage is your responsibility for a change-of-mind return, and we'll refund the item price plus the original standard delivery charge. Full details are in our Refund & Returns Policy.
My puzzle has missing or damaged pieces — what do I do?
We're sorry to hear that! Most puzzle manufacturers have excellent missing piece services. Contact us with your order number and details of the issue, and we'll help you get it sorted — either through the manufacturer's missing piece service or a replacement from us.
My order arrived damaged — what should I do?
Please contact us as soon as you can — ideally within 48 hours — with your order number and a photo. A quick note: light shelf wear on the puzzle box (small scuffs, a slight dent, or creases in the shrink-wrap) and marks on the outer postal box are normal and don't affect the puzzle inside, so they aren't classed as a fault. But if the box is badly damaged, the pieces or sealed bag are damaged, pieces are missing, or you've received the wrong item, we'll sort a replacement or full refund (including delivery) straight away.
Products
Are your puzzles brand new?
Yes — every puzzle we sell is brand new and factory-sealed. We never sell second-hand, opened, or refurbished puzzles.
What's included in the box?
Each puzzle comes with the puzzle pieces and a poster/reference image where included by the manufacturer. The box itself also shows the completed image.
Do you sell puzzle accessories (boards, mats, glue)?
Yes! We stock a range of puzzle accessories including roll-up mats, sorting trays, puzzle boards, and puzzle glue. Browse our Puzzle Accessories collection.
How do I know what size a puzzle will be when complete?
The finished dimensions are listed on each product page under "Finished size" in the puzzle specs. Sizes vary by brand — for example, a Ravensburger 1000-piece puzzle measures 70 x 50 cm, while a Gibsons 1000-piece is 68 x 49 cm. Check our Puzzle Size Guide for a full comparison by brand.