Frequently Asked Questions

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Clearpay (buy now, pay later). All payments are processed securely through Shopify Payments.

Yes! Enter your discount code at checkout in the "Discount code" field. Only one code can be used per order. Check our Latest Offers page for current deals.

We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we're unable to make changes — but you can return it under our 30-day returns policy.

UK: £3.97 flat rate per order, no matter how many puzzles you buy. Orders are dispatched within 1-2 working days via Royal Mail.

International: We ship worldwide! Rates vary by destination and weight. See our shipping prices page for full details. Exact rates are calculated at checkout.

Multiple items ship together in one package where possible.

UK: Usually 2-5 working days after dispatch (Royal Mail 2nd Class). Orders are dispatched within 1-2 working days.

Europe: 5-10 working days.

USA, Canada, Australia: 7-14 working days.

Rest of World: 10-21 working days.

These are estimates — delivery times may vary during busy periods.

UK orders are sent via Royal Mail and may include tracking depending on the service used. You'll receive a dispatch confirmation email with any available tracking information.

We offer a 30-day returns policy. Items must be unopened and in their original, sealed condition. To arrange a return, please contact us with your order number.

Return postage is the customer's responsibility unless the item is faulty or we made an error.

We're sorry to hear that! Most puzzle manufacturers have excellent missing piece services. Contact us with your order number and details of the issue, and we'll help you get it sorted — either through the manufacturer's missing piece service or a replacement from us.

Please contact us within 48 hours of receiving your order with photos of the damage. We'll arrange a replacement or refund as quickly as possible.

Yes — every puzzle we sell is brand new and factory-sealed. We never sell second-hand, opened, or refurbished puzzles.

Each puzzle comes with the puzzle pieces and a poster/reference image where included by the manufacturer. The box itself also shows the completed image.

Yes! We stock a range of puzzle accessories including roll-up mats, sorting trays, puzzle boards, and puzzle glue. Browse our Puzzle Accessories collection.

The finished dimensions are listed on each product page under "Finished size" in the puzzle specs. Sizes vary by brand — for example, a Ravensburger 1000-piece puzzle measures 70 x 50 cm, while a Gibsons 1000-piece is 68 x 49 cm. Check our Puzzle Size Guide for a full comparison by brand.