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Get in Touch with Puzzles Galore!
We love hearing from fellow puzzle fans! Whether you need help finding the perfect puzzle, have a question about an order, or just want to chat about your latest jigsaw challenge, we're here to help.
We're your one-stop shop for premium jigsaw puzzles, and our team is always happy to assist. You can reach us through the contact form below or get in touch by phone or email—we look forward to helping you find your next great puzzle!
🚫 MAGAZINE SUBSCRIPTION CANCELLATIONS
We do not operate any magazine or competition subscriptions.
To cancel or query charges, please use the contact details for the separate operator listed below.
Who you need to contact
“Puzzles & Prizes Galore”, “Wordsearch Winner”, “TV Wordsearch / Puzzle Play Online”.
Churchcastle Ltd (Company No. 04301808) — Registered office: 1 Northfields Prospect, Putney Bridge Road, London SW18 1PE.
Wynnington Ltd (Company No. 08271507) — same registered office.
All contact routes for subscription/competition queries
- 📧 Email: churchcastle@adetiq.co.uk
- 📞 Helplines: 0204 5869 520 (weekday hours typically stated 10:00–16:00), 01273 023 661, 01273 094 986
- 🏤 Post: PO Box 165, Brighton BN41 9ER
- 🌐 Online cancellation: wordsearchwinner.recurly.com/account/login (create an account with your billing email → cancel)
How customers are typically signed up
- 📺 Via TV/print/phone competitions (premium-rate phone calls often used to enter)
- 📞 Via outbound sales calls promoting a puzzle magazine/pack that converts to a monthly subscription
- 💳 Initial small payment (e.g. “pack”/postage) followed by a recurring charge often reported as about £19.95/month
Charges & cancellation
- 💸 Recurring payments are processed via Recurly. Use the online portal above for quickest cancellation.
- ☎️ Competition entry calls may carry premium-rate costs (e.g. several pounds per minute + your provider’s access charge).
- 🛑 If you can’t reach them, ask your bank to cancel the continuous payment authority (CPA) and dispute any unauthorised charges.
Regulatory history (public record)
- 2012: record fine (then-regulator PhonepayPlus) concerning misleading premium-rate quiz promotions; refunds ordered where appropriate.
- 2013: further penalty via consent order (PSA) relating to phone-paid services compliance.
- 2025: Ofcom became the day-to-day regulator for premium-rate phone-paid services (replacing PSA). Report premium-rate concerns to Ofcom.
Escalation & complaints help
- 📞 Premium-rate call issues: complain to Ofcom and your phone provider; request itemised bills and remediation where rules were breached.
- 🧾 Advertising concerns (e.g. unclear pricing/“free” draws with paid claim calls): complain to the Advertising Standards Authority (ASA).
- 🔐 Data rights: the privacy notice names Churchcastle Ltd as the data controller (ICO registration often cited as Z6484597). You can exercise access/erasure/opt-out rights in writing.
Sources & legal details (tap to expand)
- Operator websites/pages for “TV Wordsearch / Puzzle Play Online / Wordsearch Winner” provide helplines, PO Box and cancellation portal.
- Companies House filings confirm Churchcastle Ltd (04301808) and Wynnington Ltd (08271507) registered office at 1 Northfields Prospect, SW18.
- Historic enforcement: PhonepayPlus/PSA public rulings (2012–2013). Current PRS regulator: Ofcom (from Feb 2025).
- Multiple consumer reports note ongoing monthly charges around £19.95 following a small initial payment.
Still need Puzzles Galore (the jigsaw shop)?
If you reached this page by mistake and you actually need help with a jigsaw or order placed with us, please choose 🧩 Jigsaw Puzzles & Orders above to open our contact form.
