When will my pre-order be shipped?

We will aim to dispatch your pre-order items as soon as they arrive from the manufacturer.

How much does it cost to send my pre-order?

Pre-order delivery will be charged at the standard delivery rate. If a pre-order item is purchased alongside an item that is already in stock, your order won't be dispatched until the pre-order title has been released.

If you wish to receive the in-stock items sooner, please place a separate order for those games.

My pre-order release date keeps changing – why is this?

Pre-order release dates are determined by the manufacturers of the game and are completely beyond our control, sadly. We will always strive to keep customers updated on their pre-order release date with the most accurate information we can provide.

When will I be charged for my pre-order?

Please note that you will be charged when you place your order. If you wish to cancel your pre-order, you will also be refunded (this may take 3 - 5 days to appear in your bank)."